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Refund Policy

At K&G Career Academy, we strive to provide the highest quality products to our students and customers. Please review our refund policy carefully before making any purchases from our online bookstore.

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Refunds & Returns

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  • Textbooks and Uniforms: All sales of textbooks and uniforms are final. Due to the nature of these items, no refunds, exchanges, or returns will be accepted.

  • Other Merchandise: For other items purchased from the online bookstore, we accept returns within 30 days of purchase. The item must be in its original condition, unopened, and unused. Any items that are damaged or not in their original condition will not be eligible for a refund.

  • Digital Products: Digital products, including e-books and online resources, are non-refundable once purchased.

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Return Process

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To initiate a return for eligible items, please contact our customer service at kelly@kgcareeracademy.com with your order number and reason for the return. Upon approval, you will receive instructions for returning your item. Shipping costs for returns are the responsibility of the customer.

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Refunds for Eligible Items

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Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

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